My phone is stolen/broken/missing along with my Google Auth app, and I can't access my HTB account

Resetting your 2FA is a very sensitive process, therefore can’t be done manually and needs to go through our support team.

We would kindly request you to open a support ticket, providing adequate information proving that the account belongs to you (e.g. email from Hack The Box confirming the purchase of a service or the email first registered on the account, making sure that your email address is clearly visible in the screenshot of the email).

You can contact our support team by clicking the Chat Bubble in the bottom-right of this page.


I don't remember my Vault password, and I need you to reset it

Given that Vault is a means of safeguarding sensitive account details, it is impossible to reset your password on your own. Instead, please contact our support team by clicking on the Chat Bubble in the bottom-right of this page.

We would kindly request you to open a support ticket, providing adequate information proving that the account belongs to you (e.g. email from Hack The Box confirming the purchase of a service or the email first registered on the account, making sure that your email address is clearly visible in the screenshot of the email).

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