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I have recently switched to VIP and I can't see the start/stop buttons next to Retired machines.
Please navigate to your access page here: Access and make sure you're connected to a VIP server. After purchasing VIP, you will not be automatically assigned to VIP, and you will not have access to the Retired machines control until you've switched servers to the appropriate VIP ones....0 min reading time
Is it possible to add more seats during my subscription?
You can add seats during the subscription and will be charged on a prorata basis. If this is something you require, please contact email@example.com. Note - Seat numbers cannot be decreased during the initial subscription. ...0 min reading time
Can a customer has a demo of Dedicated Labs or Professional Labs for a few days to try out the product?
Yes, we can provide you access to a demo lab for a couple of days in order to assess the "look and feel" of this service. We do not allocate multiple companies to same demo lab. Please contact our sales team at firstname.lastname@example.org specifying your needs and size of your team and they will provide additional info and next steps about it....0 min reading time
How do I cancel my subscription?
Platform Redesign You can cancel your subscription anytime by visiting your account Dashboard and going to the S ubscriptions tab. Afterwards, you can simply click the Cancel Plan option, which will keep your current month's or year's subscription active and running, but will prevent further automatic payments going out from your default registere...0 min reading time
Which are the Ranks on Hack The Box?
Ranks are achieved by the % of ownerships in HTB machines. The levels and required % are the following: Noob >= 0%, Script Kiddie > 5%, Hacker > 20%, Pro Hacker > 45%, Elite Hacker > 70%, Guru > 90% and Omniscient = 100%...0 min reading time
What happens if I don’t pay for a month. Do I lose my points and achievements?
No. Your points and achievements will remain at your profile. However, you will no longer compete for the VIP Rankings. ...0 min reading time
Is it ok to upload a video on twitch.tv?
You can Stream Live only Retired Content of HTB. That means only the Retired Machines, Retired Challenges and Retired Endgames of Hack The Box....0 min reading time
I have collected some CPEs this month, but I still don’t see them on my ISC2 Account?
We typically submit CPEs gained within last month, in the first week of each month to ISC2 and it takes about 10 working days for them to register the CPEs to your account. For example, CPEs collected in April will be submitted the First week of May. So, if the missing CPEs are taken this month, you just need to wait a bit more and they will credit ...0 min reading time
Do corporate customers get full write-ups?
Dedicated Labs give you access to the entire pool of HTB machines, which are more than 160 today. Apart from the latest 20 machines, that are "Active", we provide full write ups for all retired machines. What's more, if you opt in for the Advanced plan of Dedicated Labs, you also get access to exclusive machines, where only the admin have access to ...0 min reading time
Can I use a Swag Gift Card from the Swag store to purchase HTB services.
No. This is not possible, Swag Gift Cards are only for purchases in our Swag store and similarly, Gift cards from HTB website are only usable for purchase of HTB services....0 min reading time
Can my company rotate through the different ProLab scenarios? If so, how?
Yes. This is certainly doable. Organizations that have a dedicated Professional Lab environment can switch between scenarios. However, we recommend to keep a Professional Lab scenario for at least 6 months duration in order to benefit from our lab updates. Please contact your Account Executive or the sales team at email@example.com for more info...0 min reading time
I just signed up in HTB. Where do I begin?
HTB offers a wealth of training labs, including Challenges, VMs, Endgames, Fortresses and ProLabs. You can see our labs on the left menu, under the Labs tab. If you are a beginner, we would recommend checking out our Starting Point section. There you can find a tutorial about your first steps in the HTB world and some easy machines to get the ball r...0 min reading time
How long does it take to review my University application for enrollment?
Review process might take 5-10 working days. In any case, you will receive an email from our team notifying you if your application was successful or rejected, along with the reason for a possible rejection. Main reason for rejection is that the Authorization form is not submitted by a Faculty member or the form is incomplete. ...0 min reading time
How do I know that my machine or challenge is going to be released?
We will contact you before rejecting the machine in order to resolve any issues. Make sure you have a valid e-mail registered and also include any contact details with your submission zip....0 min reading time
What are guest user accounts?
Guest user accounts, also known as "dummy users" are disposable Hack The Box accounts that Dedicated labs admins (Advanced and Enterprise level) and Professional labs admins can create and assign to specific users. Guest Users will only have access to this dedicated lab. They will still count towards your overall use quota, occupying a user seat. On...0 min reading time
Is there a limit of min or max users for being able to get a Dedicated Lab or a Professional Lab?
Minimum users for a Dedicated Lab is 10. There is no maximum of users, however we typically setup multiple Dedicated Labs for a company/organization in order to ensure frictionless operation of Labs...0 min reading time
Do corporate clients have to pass the invite challenge to enter your platform?
As things stand today, users need to have a Hack The Box account (therefore passing the invite challenge). However, in Dedicated Labs and Professional Labs, we allow admins to create Guest user accounts that get credentials without having to "hack their way in"....0 min reading time
Can I buy bulk VIP or ProLab vouchers with a company card?
Certainly. Once you have established the offerings/vouchers you are interested in (type of labs & preferred duration), we can issue an company invoice to your billing details (company name, billing address, tax id). Invoice can be paid by Credit card or bank transfer. When the invoice is settled, our team will provide you with the equivalent vou...0 min reading time
I am an admin in my Company’s Dedicated Labs but I can’t access the Lab’s machines.
Dedicated Labs and Professional Labs administrators do not count as Lab Uses and therefore do not occupy a user seat in the dedicated lab. For this reason, as admin you have the ability to administer the lab but can’t access the machines spawned in the lab. In order to access the server and machines, you need to assign yourself as a User of the Lab...0 min reading time
What is VIP and what are the benefits of it?
Trying VIP at least once is a must. We guarantee you will fall in love with all the new features we've brought for our prized VIP community members. In short, VIP gets you access to all Active and Retired content (challenges, machines, endgames) of Hack The Box along with official write-ups and videos that complement the learning experience. To fi...0 min reading time
I have a Voucher. How do I redeem it? Is this the same with a Gift Card? (for HTB Classic)
Vouchers are typically distributed by companies to their employees, by HTB in community events and giveaways or even by some Individuals or Organizations who have legitimately purchased subscription vouchers. You can redeem your voucher on your Control Panel, under the button “redeem voucher”. Gift cards are redeemed in a different way. See How do ...0 min reading time
What is the validity period of Gift cards and Vouchers?
Vouchers and Gift Cards have a valid period of 12 months. ...0 min reading time
Offshore Pro Lab summary
Offshore is a real-world enterprise environment that features a wide range of modern Active Directory flaws and misconfigurations. Offshore Corp is mandated to have quarterly penetration tests per financial regulatory body compliance requirements, and are focused on patching. The company has completed several acquisitions, with the acquired entities...0 min reading time
What is the career page for HTB members?
Our Careers page allows our Community members to search and find jobs in Cyber Security, from top companies of the Industry. You have the option to opt-in, allowing recruiters from those companies to request contact information from you. Your personal info is securely stored in your personal Vault and we do not share your information if you don’t a...0 min reading time
Does Subscription to ProLabs also include VIP subscription?
No. VIP and ProLabs are different services, therefore require a different subscription. ...0 min reading time
Can you create a fortress for my organization?
Yes, we can. Our specialized content team can talk with you, get your needs & specs and develop the fortress for your organization. However, this is not included in the service and additional charge fees apply. Please contact our sales team at firstname.lastname@example.org for more information. ...0 min reading time
Cybernetics Pro Lab summary
Cybernetics is an immersive enterprise Active Directory environment that features advanced infrastructure. Cybernetics LLC have enlisted your services to perform a red team assessment on their environment. Cybernetics have gone through multiple pentest engagements, iteratively hardening their environment each time, and therefore have a more mature s...0 min reading time
I don’t remember my Vault password and I need you to disable/reset it. What can I do?
Resetting your Vault is a very sensitive process, therefore can’t be done manually and needs to go through our support team. We would kindly request you to open a support ticket, providing adequate information proving that the account belongs to you (e.g. Receipt of service purchase or email of first registration if you are not a VIP member) ...0 min reading time
What kind of User activity data can we get from Dedicated and Professional Labs?
Dedicated Labs and Professional Labs provide a wealth of user analytics and progress reports. You can check anytime their owns, recent activity, progress report, engagement and time spent in the Labs....0 min reading time
Can you accept custom machines in Dedicated Labs?
Yes. That's certainly possible on our Enterprise - Dedicated Labs. Customers can upload their own VM, that can be spawned along with other VMs on the Dedicated Labs pool of machines. Please feel free to contact our sales team at email@example.com, detailing your requirements and they will prepare a proposal/quote for you....0 min reading time
As a Dedicated Labs customer, do I also get access to Retired Challenges and Endgames?
Yes. Dedicated Labs customers have the ability to access Retired Challenges and Retired Endgames....0 min reading time
Can I remove a user from my company’s Dedicated Lab and enrol a different user?
Once you remove a user from your Dedicated or Professional Lab, they are no longer counted towards your seat quota. This means you can add/remove different users as long as you stay within your seat allowance....0 min reading time
Am I allowed to upload a Video with Hack The Box machines?
You are allowed to upload videos only for Retired Content of Hack The Box . Therefore only retired Machines and Challenges can be displayed in the Video. Anything else is against our ToS and legal actions will be taken against the content and the owner. ...0 min reading time
What is included in the company enrollment subscription?
Hack The Box company enrollment offers (a) mini page with internal visibility (b) ability to post job offers (c) option to reach out to users seeking for opportunities and (d) ability to upload your company’s fortress lab. You can find more info on our company's website: https://www.hackthebox.eu/companies . This service comes at 90 GBP/month, and...0 min reading time
How do I request a Machine reset?
You can request a Machine Reset on the machine page. Same applies for ProLabs. After a certain number of reset requests, our Mods review and reset machines & ProLabs...0 min reading time
My phone is stolen/broken/missed along with my google auth app and I cant enter my account in HTB.
Resetting your 2FA is a very sensitive process, therefore can’t be done manually and needs to go through our support team.We would kindly request you to open a support ticket, providing adequate information proving that the account belongs to you (e.g. Receipt of service purchase or email of first registration if you are not a VIP member) ...0 min reading time
I have assigned users to my Dedicated Labs or Professional Labs, but they can’t access Lab’s machines.
Please ensure that all Users have downloaded the correct VPN pack and also switched to your dedicated server (from the access menu)...0 min reading time
Do you provide special pricing for Universities? What are the eligibility criteria for it?
Regarding pricing, we do provide a preferential discount to Universities for all of our services, including bulk annual VIP for students and Dedicated labs. Our conditions from being eligible for University discount is (a) to get the purchase order from a faculty member and (b) to issue the final invoice to the University's billing details. For mor...0 min reading time
If I decide to cancel the monthly ProLabs sub and then come back after some months, would I have to pay again the initial setup fee?
Yes. Every time someone decides to go for a ProLab subscription, they need to pay the initial one-off subscription setup fee. However, your owns and achievements in this lab will be still there. ...0 min reading time
What Services do Hack The Box offer for Business?
Hack The Box cooperates with top corporations (Fortune500), consulting firms, non-profit organizations, state agencies and education institutes, providing Cyber Security dedicated Training Labs, bespoke Training and Talent search services. Companies can train their security - and security-aware staff - with our Dedicated Labs (enjoying exclusive of...0 min reading time
What are the Key Features of Professional Labs?
Professional Labs offer: Overall team stats board and content lineup for an intuitive user experience Private VPN server and scoreboard for privacy and easy progress assessment Ability to engage multiple admins to offload administrative tasks Full solution documentation and detailed guidance for every machine or lab Advanced metrics to track and eva...0 min reading time
How do I redeem my Gift card? (for HTB Classic)
Gift Cards are redeemed on the check our process, after you select the product/service of your choice. Please follow the instructions on this page: https://www.hackthebox.eu/home/redeem Please be careful. The only official channel to buy Gift Cards is the official HTB website. Please DO NOT buy gift cards from any other company or individuals. Usin...0 min reading time
I have connected to the VPN successfully but I can't ping / scan any of the machines (Active or Retired). (I can't see any start/stop buttons next to machines).
Please navigate to your access page here: Access and make sure you're not connected to Starting Point or Fortress. The machines in Starting Point are separated from the main ones and in order to reach the Active or Retired machines again, you will need to switch servers to one of the main ones, VIP or Free....0 min reading time
What is exclusive content?
Exclusive content are VMs that are available only to Dedicated Labs customers. Every month, Hack The Box team releases new VMs (made by the HTB Content team) that are available only to Dedicated Labs customers and have not been published to Hack The Box audience before. Writeups of those VMs are controlled only by lab admin. This is a very useful se...0 min reading time
I want to organize a meetup in my company/university/country. How do I start?
Thank you for your interest in creating a MeetUp with Hack The Box! Please send an email to firstname.lastname@example.org with a little motivation letter why you want to host a meetup, your username in Hack The Box, Country, your University/Company/Organization Name and any further details you can share. Looking forward to meeting you! ...0 min reading time
How can I register to earn CPEs?
In order to be able to earn CPEs, you need to enter your Name and ISC2 ID on your profile section. You can add this info on your Control Panel, which is accessed by clicking at your username in the top right of the platform and then clicking Settings. There is a specific area called CPE Credits...0 min reading time
How can I submit a machine? (for HTB Classic)
You can submit your machine and get more information about this process, on this page: https://www.hackthebox.eu/home/machines/submit . You submit the requested details and links to your machine and our Delivery team will test and get back to you. ...0 min reading time
How many CPEs do I get for each Challenge, Machine, Endgame or ProLab?
The CPE credits allocation will be done in accordance with the following: Active Machines (Easy (2), Medium (4), Hard (6), Insane (8)), Retired Machines (Easy (1), Medium (2), Hard (3), Insane (4)), Challenges (Easy (1), Medium (2), Hard (3), Insane (4)) Endgames (100% Completion (10)), Pro Labs (25% Completion (12), 50% Completion (12), 7...0 min reading time
I am trying to redeem a gift card or a Voucher, but it gives me error because I am already a VIP
Vouchers and Gift Cards cannot be redeemed when you are already subscribed to an HTB service (VIP, ProLab, etc). In case you have an active subscription, you would need to wait until it expires. ...0 min reading time
What is a CTF?
CTF is short for Capture the Flag and is commonly a Hacking Competition where you try to capture as many flags as you can faster than the rest team/players. Hack The Box CTF platform offers a fully gamified environment, with advanced admin flexibilities that make the organization of CTF events a great fun & engaging training experiences....0 min reading time
What are ProLabs?
Pro Labs are training hacking labs simulating real-world scenarios, giving players a chance to penetrate enterprise infrastructures and prove their Red Teaming skills. Pro Labs are focused on delivering security challenges with complex scenarios, simulating real-world environments like companies with network segmentation, domain trusts, firewalls, ...0 min reading time
What do you offer for Universities?
We always welcome Universities and we offer education-specific services and special discounts. You will find more information here: University enrollment brief . We allow Universities to enroll on our platform for free ( https://www.hackthebox.eu/home/universities/apply ), getting some special services (University Mini page and University hall o...0 min reading time
What is Fortress and what is the minimum rank required to access it?
Fortresses are vulnerable Labs that any Company can host in Hack The Box and fully Customise it. They have several flags across the network and all HTB members can practise and/or prove their hacking and pentesting skills. Upon collecting all the flags, the members will be rewarded with a badge stating their acknowledgement. Fortress Labs are acces...0 min reading time
Webinar for Dedicated Labs
Your browser does not support HTML5 video....0 min reading time
What are Retired Machines?
VIP machines have been retired from our active machine lab and are no longer available on our free servers. We release one new machine every week, and also retire one machine at the same time. When a machine is retired, its points are removed from all users. We publish a full walk-through for it and also allow members of the public to post their own...0 min reading time
How long does it take to get feedback?
Our testing process might take 3-4 weeks, but our team will contact you in the meantime if they need clarifications or further information. ...0 min reading time
VPN Connection Troubleshooting (detailed)
The majority of VPN issues can be resolved using the steps suggested below. If you’re new to the platform, please consider reading about the VPN System we use at Hack The Box in order to familiarise yourself with it and maybe answer some of your questions: Throughout the troubleshooting guide, we have included log snippets from your OpenVPN initiali...4 min reading time
If I purchase Professional Labs, do I get the official write-ups for them?
In order to get the official Professional Lab write-ups you must make sure that you're subscribed to a business-tier Professional Lab and contact our sales team at email@example.com We request our clients to go through an NDA process in order to get the official write-ups....0 min reading time
What subscription options do you offer and what are the prices for each one?
We offer VIP subscription at 10 GBP/month or 100GBP/annum. New Machines and Challenges are released every week. Monthly and Annual subscriptions can be cancelled anytime. If you choose to "cancel" your subscription, it will remain active until its expiration. We also offer ProLabs subscription at 20 GBP/month or 220GBP/annum, with an one-off setup...0 min reading time
How do I get points?
How do I get points? Points are allocated based on a number of variables, such as user/root owns and challenges completed. Each machine/challenge displays the number of points earned upon completion. ...0 min reading time
I want to upgrade from monthly to yearly subscription. (for HTB Classic)
This is certainly doable. On your account Control Panel, there is an option for "upgrade subscription". We will only deduct your remaining prorated amount up to 100 GBP and we change your subscription to annual. Note : If your current subscription has been done before August 2019 (with our legacy billing system), the above option is not available. ...0 min reading time
What are Endgames and what is the minimum rank required to access it?
Endgames simulate a Lab/Infrastructure that you can find in a real world attack scenario of any Company/Organization. They have various entry points and attack paths. The difference from a machine is that Endames consist of more than one Machine/Components in the same Network simulating a real world environment. Endgames, just like Machines and Cha...0 min reading time
How do I get an invite code?
Welcome to Hack The Box! In order to start your journey, you need to find your way in! The "invite code" challenge is your very first hacking challenge in the HTB world. Thanks and enjoy! ...0 min reading time
What payment options do you support? Do you store my payment details?
Our payments are handled by Recurtly and we don’t store any credit card details. At the moment we support all major Credit Cards (Visa, MasterCard, AMEX) and we also support Paypal. ...0 min reading time
I see that my account is banned. What can I do for that?
There are mainly two reasons that may force our team to enforce a ban in your account. One reason might be that our monitoring team has probably detected a huge spike in owns, and in particular, owns for machines or challenges for which you have never actually interacted with (according to our monitoring system). In order to lift your ban, you need...0 min reading time
I have owned some machines before getting VIP and inserting my ISC2 ID. Can I get CPEs for these owns?
Unfortunately, based on our agreement with ISC2 (as we are an approved CPEs submitter) we are required to identify your personal details and insert a valid ISC2 ID in order to accept your CPEs. Therefore, we cannot allocate CPEs before you actually enter those details. We cannot also allocate CPEs retroactively....0 min reading time